Refund policy

BSPrep fees give you access to digital content and live classes as soon as your enrollment is confirmed. This policy explains what happens when you need to raise a payment issue and how any approved refund is paid.

Every payment on BSPrep is processed by Razorpay. We never see or store your card, UPI or banking details. Your payment receipt and payment ID come from Razorpay and are also sent to your registered email.

Once your enrollment is confirmed and you have access to the course, the fee is not refundable for change of mind, inability to attend live classes, or dissatisfaction with the course. Please review the course details and syllabus before you pay.

If you were charged twice for the same course, or the amount was debited but your enrollment was not activated, tell us. We verify the payment with Razorpay and either activate your enrollment or approve a refund. Transactions that fail at the bank are normally reversed automatically by your bank or Razorpay.

Approved refunds are issued only through Razorpay and are returned to the original payment method used for the purchase. We cannot refund to a different account, wallet or person. Once a refund is initiated, it usually reaches you in 5 to 7 business days, depending on your bank or card issuer.

Platform and payment-gateway charges added to a transaction are not refunded, even when the course fee is.